Booking The Chalet Motel directly or through any third-party booking platform signifies you will abide by the current Chalet Motel terms & conditions.
Reservations are only confirmed when full payment has been made, and a valid credit card is on file for the duration of the stay. The Chalet Motel reserves the right to cancel any reservations where credit cards are invalid, declined, or payments have not been paid in accordance with these terms and conditions.
NON PEAK PERIODS
Full payment is collected 48 hours before arrival. Please note additional policies listed below for long stays, multiple room bookings and key dates.
Peak Periods are all Public holidays, long weekends and all school holidays.
Full payment is collected 7 days prior to your arrival.
Festivals are Bluesfest, Splendour in the Grass and Falls Festival.
Full payment is collected 30 days before your arrival.
LONG STAYS (4 nights or more)
Long Stay is a reservation of 4 nights or more.
Full Payment is collected 7 days prior to your arrival.
GROUPS (3 rooms or more)
Group Booking is a reservation of 3 or more rooms.
Group bookings must have prior approval. Approved bookings require; 10% deposit at the time of booking, 50% deposit is collected 1 month prior. Full payment is required 7 days before arrival.
No cancellations or modifications are allowed inside payment windows detailed above in the Payment section. Any cancellations within the allowed period will forfeit the total amount of the stay. This applies also to ‘no-shows’.
Accepted credit cards: Mastercard, Visa, AMEX.
A government-issued ID must be presented upon check-in.
Rates are subject to change.
Check-in time is from 2pm
Check-out time is 10am
Early check-ins/late check-outs are subject to availability & must be arranged before arrival. Fees apply.
One car only per room is permitted to park on the property. Extra cars must park on the street. We do not have parking available for trailers on the property.
The Chalet Motel is a 100% smoke-free property. No smoking is allowed anywhere on the premises. A $150 penalty will apply to smoke-affected rooms, and the credit card on file will be charged or we will request payment via the website you booked through.
The Chalet Motel has a strict no-party policy. Disruptive noise, excessive drinking, or large gatherings will not be tolerated. We reserve the right to evict anyone or their group displaying anti-social behaviour with no refunds considered.
Only the maximum designated number of occupants per room is permitted by law. Additional people will be asked to leave.
Management reserves the right to refuse entry to our premises.
Only guests 18 or over are permitted to reserve accommodation. The Chalet Motel does not accept Schoolies bookings, and proof of age will be requested at check-in.
The Chalet Motel is open for location hire at request. All enquiries must be submitted via our website and the terms agreed upon before arrival.
Pets (1 dog per room only) are permitted on the property, but only if you have booked directly with us and added the Pet Fee to your booking before your stay. A $50 per stay Pet Fee applies. If you have a pet with you and you have not added a pet fee before your stay, we reserve the right to ask you to leave without a refund.
The Chalet Motel assumes no responsibility for lost property. Items found after departure will be held for one week and then donated to charity. A minimum fee of $20 will be charged to return items.
Additional charges will be applied to the credit card on file for the following; breakages, damage to the property/bikes, missing items, late departure, lost keys and extra cleaning.